Bondie Support

Need help with Bondie AI? This page covers account support, subscription guidance, permissions setup, and common troubleshooting steps for web and mobile users.

Contact Methods

FAQs

How do I reset my password?

On the login screen, use the password reset option and follow the instructions sent to your email.

How do I cancel or manage my subscription?

Subscriptions are managed through your Apple ID settings. Open iPhone Settings, tap your Apple ID, then go to Subscriptions and select Bondie to cancel or change your plan.

How do I enable calendar permissions and why is it needed?

Calendar permission lets Bondie create and manage reminder events for important dates you choose. On iOS, go to Settings, find Bondie, and enable Calendar access.

How do I enable contacts import permissions?

Contacts access is optional and only used when you import connections. On iOS, open Settings, find Bondie, and enable Contacts access.

How do I enable notifications?

On iOS, go to Settings, select Bondie, tap Notifications, and allow notifications. You should also enable banners, sounds, and lock screen alerts to avoid missing reminders.

What should I do if voice transcription fails?

Check that microphone permission is enabled for Bondie, confirm network connectivity, and retry in a quieter environment. If the issue continues, restart the app and contact support with your device model and app version. You can also manually edit any voice-transcribed fields at any time.

How can I delete my account and data?

You can delete your account in app settings or use the Data Deletion page for full details.

Troubleshooting

App won't load

  • Check your internet connection and try again.
  • Force close and reopen the app.
  • Update to the latest app version.
  • Restart your device if the issue persists.

Build update not showing

  • Open the App Store and pull down to refresh Updates.
  • Confirm you are signed in with the correct Apple ID.
  • Wait a short time if rollout is still propagating.
  • Reinstall the app if you still do not see the latest build.

Notifications are not arriving

  • Verify notification permission is enabled for Bondie in device settings.
  • Check Focus/Do Not Disturb settings and notification summary rules.
  • Ensure background app refresh is enabled.
  • Open Bondie once after updates to refresh notification registration.